Deposit and Cancellation Charge Policy
At Essential Healing we may take a deposit when you book an appointment. This will be deducted from your bill for the relevant treatment.
We fully understand that from time to time, last minute difficulties do arise and that you may need to make changes to your appointment. We will always be as accommodating as possible to assist our clients and provide a guarantee that where notification to cancel appointments where more than 24 hours notice is given, deposits will be refunded or offset against any treatment required.
Where late cancellations are notified (including failing to attend without notification) with less than 24 hours notice being given, we reserve the right to retain your deposit. The reason why we adopt this procedure is because the team’s time has been allocated and is often very difficult to fill the cancelled appointment time within 24 hours notice. However, where we are able to do so, your deposit will not be taken and you will be notified accordingly.